I was speaking at a recent event, and I asked the audience to all shout out the three things they should do if their clothes were to catch on fire. In unison, everyone shouted “Stop, Drop, and Roll.” I then asked the same group to shout out the three things they should do if confronted [...]
Today, referrals and introductions are not a luxury, they are becoming a necessity. But, how you ask for a referral may have everything to do with the outcome. Discover the keys to getting great referrals, and gaining the gratitude of everyone involved.
Good customer service is not about specific procedures, but it comes from a culture of excellence. See what you can learn form these examples of bad and good experiences.
Regardless of your political views, sequestration has provided valuable lessons about negotiations. Discover three valuable negotiating tips from President Obama and John Boehner as they make a mockery of the democratic process.
Ian Altman’s Upside-Down Selling Immersion program on April 3, 2012 in the Washington, DC area. Register online.